For retail merchants, shopping is the fine art of marketing. Though there are many elements that determine how and what consumers purchase. Yet, a great deal is decided by visual cues, the potent and most persuasive being color.
The conception of "eye contact with every client" is one I ím going to think about and encourage my team to think about every time they talk to customers. I encourage you to do the same:
1. Reaction time: When you maintain you customers on hold for more than a minute, are you giving eye contact? Review your on-hold messaging and see. How long does it take you to respond to emails? If itís going to take awhile, then do you at least respond saying it might take longer than usual?
3. Your employees: Do you call up your employees by name, ask them how they íre doing, and look them in the eye when doing so?
If you really give care about them, so make some eye contact.